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| If you are annoyed by nuisance calls, Customer Originated Trace will enable you to initiate a trace on your last incoming call. Traced information will be provided to law enforcement officials if you choose to prosecute. |
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| How to use Customer Originated Trace: |
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When you get a nuisance call, hang up. Lift the handset again and listen for normal dial tone. |
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Press    (On a rotary phone, dial 1157) |
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After you press *57, you will hear an instruction to press  if you want to trace the call. |
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After you press , listen for a confirmation announcement that the last call has been traced. Hang up. |
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The number you traced will be recorded at the telephone company. | .. | .
| Notes: |
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- Customer Originated Trace must be used immediately after you hang up on the call you want traced. If you get another call, or hear a Call Waiting tone first, you will trace the wrong call.
- You should contact the business office within 72 hours after completing a trace to ensure the information is kept on file.
- If you decide to follow-up the matter, we'll provide that number to the local authorities.
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| * Will not work with calls originating from an area or long distance carrier not providing Caller Identification service, toll free numbers, 900 and 976 numbers, international calls and some cellular calls. | |
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